Thank you for choosing our store for your digital arts needs. As a store that exclusively offers digital products, we aim to provide you with a seamless and satisfying shopping experience. However, we understand that circumstances may arise where you may need to request a return or refund. Please take a moment to familiarize yourself with our return policy outlined below:
Eligible Products for Return
Due to the nature of digital downloads, we generally do not accept returns or provide refunds for purchased products.
Exceptions will only be made if the product description does not accurately represent the content or features of the purchased item.
Return Process
- Please contact our customer support team within 14 days from the date of purchase.
- Provide your order details, including the order number, product name, and any relevant information regarding the reason for the return.
- We will review your request and may require additional information or evidence to process your claim.
- Once your request is approved, we will either provide a replacement for the defective or incorrect product or issue a refund in the original form of payment.
Exclusions from Return
Returns will not be accepted in the following scenarios:
- Change of mind or purchase of the wrong product.
- Incompatibility of the product with your device or software specifications. Please ensure compatibility before making a purchase.
- Failure to download or access the product due to insufficient technical knowledge or capabilities.
Refund Policy
- If a refund is approved, it will be processed within 7 days of the approval.
- Refunds will be issued through the same payment method used for the original purchase.
- Please note that some payment processors may require additional time to process the refund, which is beyond our control.
Customer Responsibility
- It is the customer’s responsibility to ensure the accuracy of their order, including selecting the correct product and verifying compatibility before making a purchase.
- Customers should also safeguard their purchased digital products, as we may not be able to reissue downloads if they are lost or damaged.
Please understand that we strive to provide accurate product descriptions and quality digital downloads. If you encounter any issues or have questions about our products, please contact our customer support team, and we will be glad to assist you.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date version of our return policy.
Thank you for your understanding and support.